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Dominos pizza Complaint - Dominos Pizza Quality - Pizza quality and service not good.
Dominos pizza Complaint

Dominos pizza Complaint

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Dominos Pizza Quality - Pizza quality and service not good.


While I usually don't have a problem with this location (3001 Holloway St, Durham, NC 27703), my experience today was totally unacceptable. I ordered a medium pizza, which I got free through the piece of the pie reward (Thanks!). Toppings were pepperoni and philly steak. Pepperoni was fine. However, the philly steak was sprinkled sparingly in about 3 spots on the entire pizza! Second pizza, that I did pay for, was Brooklyn style with beef, bacon, cheddar cheese, and extra cheese. The pizza was overcooked, dry, and had no extra cheese. I was in a hurry and did not have time to wait for a remake. It was bad enough that I had to wait to be when I walked in the door. There was no greeting, no thank you at the end. As there was only one other couple in the store when I went in, I thought to myself that they can't use being busy as an excuse. It's bad enough that I live just outside of a bad neighborhood, and therefore, can't get delivery. I had to drive all the way over there for THAT! Having over twenty years of customer service experience myself. I have always believed that when you are providing a service, you should take pride in that and ensure you provide excellent service and product.


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