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Domino's Pizza Complaint - Kangaroo Flat.Terrible and Arrogant Manager managing his INEFFICIENT Staff!!!!!! - Dominos pizza ,kangaroo flat,bendigo
Domino's Pizza Complaint

Domino's Pizza Complaint


Kangaroo Flat.Terrible and Arrogant Manager managing his INEFFICIENT Staff!!!!!! - Dominos pizza ,kangaroo flat,bendigo

So I have been a customer since ages now and went to this specific store to order pizza.The person taking the order asks me for my order.I smiled and replied but he instead stood there raising his eyebrows as if I was speaking some ALIEN language.Awkward!! I repeated thinking he might have missed hearing me but NO, he still stood there saying So WHAT!!?? with a big question mark on his face.I felt like an IDIOT and yet explained again.Finding him clueless for the third time,I picked up the menu and pointed, so I am Ordering your VEG TRIO from your VALUE RANGE PIZZA as it shows on your menu!! OH YES,OK!! He just did't know his menu well and it completely showed.But there was no apology, he just took my card and PAY WAVED it.
As I returned to the waiting corner,thinking about the AWKWARD experience, suddenly I realized I hadn't mentioned DEEP CRUST BASE. I don't quite like my Pizza otherwise but didn't feel like going through the AWKWARDNESS again and so my husband volunteered. As he went to the counter and explained again, the Manager came out talking in a LOUD voice,pointing his fingers at me saying "But SHE didn't say that and YOU can't change it NOW!!" My husband asked " Well I Know But Shouldn't you be asking your customer as your other branches do?" He bluntly replied "NO!" and walked away.
He came back within next 5 minutes again "POINTING his fingers at my husband out of many other people standing around us waiting for their orders,asking him to come and talk to him!We didn't appreciate his body language but still went over to his counter and there he started again-"I am sorry BUT you SHOULD tell your choice when you order.You SHOULD NOT depend on us asking.We CAN"T ask because we are UNDERSTAFFED and we don't have TOO MUCH time!!! and he continued..........."
I then stepped in and asked him "So you are clearly RUSHING as against your so called SLOGAN on the wall .WE MAKE PIZZAS FAST BUT IT IS NOT RUSHED!!
He just bluntly agreed saying "YES because As I mentioned we are understaffed.Don't you UNDERSTAND!!??
Well that was IT for me, I asked him to STOP talking now and train his staff enough to at least know what you are selling instead of making customers feel like an IDIOT.
He shrugged his shoulders , rolled up his eyes and threw his hands in the air saying "Whatever!!" I saw him take his gloves off in a FIT OF ANGER and throw them in the BIN and SHUT it hard making a LOUD NOISE!!
He completely made us FEEL like SHIT and UNEDUCATED on how to make orders and basically how not be an IDIOT (Standing there explaining us what we SHOULD and SHOULDN'T" do with his fingers pointing STRAIGHT in our FACES)
We are definitely not returning to this store.

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