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Domino's Pizza Complaint - Rude manager refused refund for food not delivered
Domino's Pizza Complaint

Domino's Pizza Complaint


Rude manager refused refund for food not delivered

I ordered online for delivery at 9:09 pm my order was being prepared and at 9:58 pm my order was out for delivery according to the tracker. At 10:30 pm i called the store and asked to speak to the manager named "Josh". I explained that I have been waiting very long for my order "can i have my money back and get my order free or cancel my order and my money be returned to my card. He said "no that is not our poicy". I asked where the driver was and if he was close with my order. He responded very sarcastically and said " I dont have a GPS tracker for the driver so take it up with him when he gets there" I told him he was being very disrespectful then he hung up on me. I called back on 2 different occasions before 11:00 pm in the attempt to have my money returned but was kept on hold. Once someone answered she said " My manager said it takes 5 to 6 business days for your money to return. This was a debit purchase and i know that is false information. At 11:12 pm the driver called for delivery. I did not take any food from the driver instead i walked to the dominos store at 1111 pennsylvania avenue. I asked the lady at the counter for her manager she said " Josh this lady needs to speak to you" He responded " I dont got nothin to say to her" I began to explain to josh who was standing behind the glass in plain site that my purchase was debit and it doesn't take 6 business days to return my money. He responded "Oh well I told you how long it takes I cant help you get out" and walked away from the glass. I began to scream " I am not leaving this store with out my money.If you don't give me my money back I am going to report you. This is unacceptable and I'm never ordering from any dominos again." He came back to the window asked if I wanted cash I responded yes and he gave me my refund in cash. I have never been so disgusted by an establishment in my life. This manager known to be Josh was completely unprofessional and disrespectful. The way he spoke to me was unwarranted and unacceptable and I hope that disciplinary action is placed upon him.

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